Article 1 – Concepts

1. In these general terms and conditions, the following terms are used with the following meaning, unless explicitly stated otherwise.
2. Offer: any offer or quotation to the Client for the delivery of (digital) Products and/or provision of Services and/or Events by WoE.
3. Company: The natural or legal person acting in the exercise of a profession or business.
4. Consumer: The natural person who is not acting in the exercise of a profession or business.
5. Participant : the natural person who actually participates in the Service.
6. Services: providing coaching, training and refresher courses
7. WoE: the service provider that offers Services to the Client as well as the provider of Products/Services/Events.
8. Client: the Company or Consumer that WoE has appointed, has provided projects to WoE for Services performed by WoE, or to which WoE has made a proposal under an Agreement.
9. Agreement: each (remote) purchase agreement and other obligations between the Client and WoE, as well as proposals from WoE for Services provided by WoE to the Client and which are accepted by the Client and have been accepted and performed by WoE, with which these general terms and conditions have an form an inseparable whole.
10. Products: The (Digital) Products offered by WOE are e-courses and in person workshops/retreats/events.

 Article 2 – Applicability

1. These general terms and conditions apply to every Offer from WoE, every Agreement between WoE and the Client and to every service and/or every Product offered by WoE.
2. Before an Agreement is concluded, the Client will be given these general terms and conditions. If this is not reasonably possible, WoE will indicate to the Client how the Client can view the general terms and conditions.
3. Deviation from these general terms and conditions is not possible. In exceptional situations, the general terms and conditions may be deviated from insofar as this has been explicitly agreed in writing with WoE.
4. These general terms and conditions also apply to additional, amended and follow-up orders from the Client.
5. The general terms and conditions of the Client are excluded.
6. If one or more provisions of these general terms and conditions are partially or wholly null and void, the other provisions of these general terms and conditions will remain in effect, and the null and void/annulled provision(s) will be replaced by a provision with the same purport as the original one. provision.
7. Uncertainties about the content, explanation or situations that are not regulated in these general terms and conditions must be assessed and explained in the spirit of these general terms and conditions.
8. The applicability of Articles 7:404 of the Dutch Civil Code and 7:407 paragraph 2 of the Dutch Civil Code is explicitly excluded.
9. If in these terms and conditions reference is made to she/her, this should also be understood as a reference to he/him/his, if and insofar as applicable.
10. In the event that WoE has not always required compliance with these general terms and conditions, it will retain its right to demand full or partial compliance with these general terms and conditions. 

Article 3 – The Offer

1. All offers made by WoE are without obligation, unless expressly stated otherwise in writing. If the Offer is limited or valid under specific conditions, this will be expressly stated in the Offer.
2. WoE has the right to refuse an Agreement with a (potential) Client for a valid reason for WoE.
3. The Offer contains a description of the Services and/or Products offered. The description is sufficiently specified, so that the Client is able to make a proper assessment of the Offer. Any images and/or information in the offer are only an indication and cannot be grounds for any compensation or dissolution of the Agreement (at a distance). 
4. Offers or quotations do not automatically apply to follow-up orders.
5. Delivery times in WoE’s offer are in principle indicative and do not entitle the Client to dissolution or compensation if they are exceeded, unless expressly agreed otherwise.

Article 4 – Formation of the Agreement

1. The Agreement on Services is concluded at the moment that the Client has accepted an Offer or Agreement from WoE by accepting the terms & conditions when making the purchase of any products of WoE, or gives explicit and unambiguous agreement to the Offer by e-mail.
2. The Agreement for the sale of Products is concluded at the moment that the Client has accepted an Offer from WoE by paying for the relevant Product. If the Client has accepted the Offer by concluding an Agreement with WoE, the confirmation of the Agreement starts by paying for the relevant product.
3. WoE has the right to revoke the (signed) Agreement within 5 working days after receipt of the acceptance.
4. WoE is not bound by an Offer if the Client could reasonably have expected or should have understood or should have understood that the Offer contains an obvious mistake or error. The Client cannot derive any rights from this mistake or error.
5. If the Client cancels an already confirmed assignment, the costs already incurred (including the time spent) will be charged to the Client.
6. Any Agreement entered into with WoE or any project assigned to WoE by the Client rests with the company and not with any individual person associated with WoE.
7. In the case of Services, the Client, being a Consumer, has the right of withdrawal during the statutory period of 14 days, unless WoE has already started the Services with the permission of the Client. By means of this permission, the Client waives its right of withdrawal. If the Consumer purchases the Service or Product within 14 days before the start, the Consumer must be present. If he/she is not present before the start of the service, he/she has the right to withdraw.
8. In the case of the sale of Digital Products, the right of withdrawal for the Client, being a Consumer, is excluded when purchasing e-books, if the Client, being a Consumer, expressly waives this.
9. If the Agreement is entered into by several Clients, each Client is jointly and severally liable for the fulfillment of all obligations arising from the Agreement.

Article 5 – Duration of the Agreement

1. The Agreement is entered into for a definite period of time, unless the content, nature or purport of the assignment implies that it has been entered into for an indefinite period. The duration of the assignment also depends on external factors, including but not limited to the quality and timely delivery of the information that WoE obtains from the Client.
2. The Agreement on further training is entered into in the form of a subscription for the duration of a number of months to be agreed upon. 
3. Both the Client and WoE can dissolve the Agreement on the basis of an attributable shortcoming in the fulfillment of the Agreement if the other party has been given written notice of default and has been given a reasonable term to fulfill its obligations and it still fails to fulfill its obligations correctly after to come. This also includes the payment and cooperation obligations of the Client.
4. The dissolution of the Agreement does not affect the payment obligations of the Client insofar as WoE has already performed work or delivered services at the time of the dissolution. The Client must pay the agreed fee.
5. In the event of an early termination of the Agreement, the Client owes WoE the costs actually incurred up to that point at the agreed (hourly) rate. The time registration of WoE is leading in this.
6. Both the Client and WoE may terminate the Agreement in whole or in part in writing with immediate effect, without further notice of default, in the event that one of the parties is in suspension of payments, has filed for bankruptcy or the company in question ends through liquidation. If a situation as mentioned above occurs, WoE is never obliged to refund monies already received and/or compensation.
7. In the unlikely event that the Client cannot meet an appointment, the Client must report this 24 hours in advance. If not reported within 24 hours, the amount of the service/appointment must be settled. However, this does not apply if it is not possible to cancel within 24 hours due to unexpected illness, accidents and/or death.
8. If the Client cancels an Agreement regarding Services that has already been concluded, the following costs will be charged. In the event of cancellation up to one month before the commencement date, 20% of the quotation amount will be charged to the Client. Up to three weeks before the commencement date, 50% of the quotation amount will be charged, and up to one week before the commencement date, 75% of the quotation amount will be charged.

 Article 6 – Execution of the service

1. WoE will endeavor to perform the agreed service with the greatest possible care, as may be expected from a good service provider. WoE guarantees a professional and independent service. All Services are performed on the basis of a best efforts obligation, unless a result has been agreed explicitly and in writing, which has been described in detail.
2. The Agreement on the basis of which WoE performs the Services is leading for the size and scope of the services. The Agreement will only be performed for the benefit of the Client. Third parties cannot derive any rights from the content of the Services performed in connection with the Agreement.
3. The information and data provided by the Client are the basis on which the Services offered by WoE and the prices are based. WoE has the right to adjust its services and prices if the information provided proves to be incorrect and/or incomplete.
4. When performing the Services, WoE is not obliged or obliged to follow the instructions of the Client if this changes the content or scope of the agreed Services. If the instructions result in further work for WoE, the Client is obliged to reimburse the additional additional costs accordingly on the basis of a new quotation.
5. WoE is entitled to engage third parties for the performance of the Services at its own discretion.
6. If required by the nature and duration of the assignment, WoE will keep the Client informed of the progress in the agreed manner.
7. The performance of the Services is based on the information provided by the Client. If the information needs to be changed, this may have consequences for any established planning. WoE is never liable for adjusting the planning. If the commencement, progress or delivery of the Services is delayed because, for example, the Client has not provided all the requested information or has not provided it on time, or has not supplied all the requested information in the desired format, provides insufficient cooperation, any advance payment has not been received by WoE in time or due to other circumstances WoE is entitled to a reasonable extension of the delivery/completion period, which are for the account and risk of the Client.

Article 7 – Obligations of the Client

1. The Client is obliged to provide all information requested by WoE as well as relevant appendices and related information and data in time and/or before the start of the work and in the desired form for the purpose of correct and efficient performance of the Agreement. Failing this, WoE may not be able to realize a full implementation and/or delivery of the relevant documents. The consequences of such a situation are at all times for the account and risk of the Client.
2. WoE is not obliged to check the correctness and/or completeness of the information provided to it or to update the Client with regard to the information if it has changed over time, nor is WoE responsible for the correctness and completeness of the information compiled by WoE for third parties and/or provided to third parties in the context of the Agreement.
3. WoE may, if necessary for the performance of the Agreement, request additional information. Failing this, WoE is entitled to suspend its activities until the information has been received, without being obliged to pay any compensation to the Client for any reason whatsoever. In the event of changed circumstances, the Client must notify WoE of this immediately or no later than 3 working days after the change has become known.

 Article 8 – Advice

1. If instructed to do so, WoE can draw up advice, an action plan, design, report, planning and/or reporting for the benefit of the service. The content thereof is not binding and only advisory in nature, but WoE will observe its duties of care. The Client decides itself and on its own responsibility whether it will follow the advice.
2. The advice provided by WoE, in whatever form, can never be regarded as binding advice.
3. At WoE’s first request, the Client is obliged to assess proposals submitted by it. If WoE is delayed in its work because the Client does not or does not timely provide an assessment of a proposal made by WoE, the Client is at all times responsible for the resulting consequences, such as delay.
4. The nature of the services means that the result always depends on external factors that can influence the reports and advice of WoE, such as the quality, correctness and timely delivery of required information and data from the Client and its employees. The Client guarantees the quality and the timely and correct delivery of the required data and information.
5. Prior to the commencement of the work, the Client will notify WoE in writing of all circumstances that are or may be important, including any points and priorities for which the Client wishes attention.

Article 9 – Coaching

1. If instructed to do so, WoE can provide coaching for the Client and other participants.
2. The coaching session takes place at the location of the Client or at a location of WoE to be determined. If the coaching session takes place at the location of the Client, the Client is obliged to make the facilities required in the context of the coaching available in a timely manner. If a coaching session cannot take place or is delayed because the Client has not fulfilled the aforementioned obligation, all consequences of this will be for the account and risk of the Client. WoE is also entitled to give instructions regarding the suitability of the location and facilities available there before the start of the coaching session.
3. The coaching session can also take place online via Zoom or other platforms chosen by WoE.
4. The participant is obliged to be present at the indicated location at least 5 minutes before the start of the coaching session.
5. If the Participant is not present in time for the coaching session, WoE has the right to refuse the relevant Participant for the coaching session. The participant is not entitled to a refund of money already paid.
6. If the Participant does not show up for the coaching session, WoE is entitled to charge for the reserved time. The participant is not entitled to a refund of money already paid.
7. The contents of the coaching session offered by WoE and the advice provided during the coaching session are not binding and are only advisory in nature, but WoE will observe its duties of care. The coaching session will be tailored as far as possible to the wishes of the Client as well as the needs of the relevant participant(s).
8. The Client will inform WoE in writing prior to the start of the coaching session of all circumstances that are or may be of importance, including any points and priorities for which the Client wishes attention. 

Article 10 – Training

1. If any advice or recommendations are given during the course, the content thereof is not binding and only advisory in nature, but WoE will observe its duties of care. The Client decides itself and on its own responsibility whether it will follow the advice.
2. The result of the training depends at all times on the efforts of the individual Participant. Participants are expected to actively participate in the training. If homework is assigned or any preparation is otherwise required, Participants must complete this prior to commencement.
3. If the Participant is obliged to take care of certain matters in the context of the training (books, laptop, etc.), WoE will inform the Participant in good time.
4. The Participant shall notify WoE in writing prior to the start of the training of all circumstances that are or may be of importance, including any points and priorities for which the Participant wishes attention.
5. In the event of illness or late attendance of the Participant, the (late) absence must be made known to WoE as soon as possible. If this is not done or not done in time, WoE can charge extra costs or have further consequences for the rights that the Participant is entitled to under the Agreement. Illness or absence does not affect the payment obligation of the Participant. Under no circumstances is the Participant entitled to a refund of monies already paid or any form of compensation if she misses a lesson or meeting in the meantime.
6. WoE has the right to deny access to Participants or to exclude them from further participation due to disruptive behavior or other activities. The consequences of a denial or exclusion are at all times for the account and risk of the Participant.

 Article 11 – Cancellation of training

1. Prior to the start of the Service, the Client, being a Consumer, has the right to cancel the Agreement. In the event of an early termination of the Agreement, the Client owes WoE the costs actually incurred up to that point.
2. If the Client wishes to cancel an already confirmed Agreement, this can only be done by written notification to WoE. The start date of the Service is the date in the Agreement concluded by WoE with the Client. To determine the time of cancellation, the time of receipt of the aforementioned cancellation at WoE applies.
3. Art. 7:408 paragraph 1 Dutch Civil Code applies here.
4. In principle, monies already paid will not be refunded in the event of premature termination, unless the Agreement has been terminated due to compelling interests of the Client and with the written consent of WoE. If the Client terminates the Agreement before the Service is completed or the time for which the Agreement was entered into has expired, the outstanding costs of the Service, insofar as they are not already covered by the advance payment, will be charged to the Client. In determining this, account will be taken of, among other things, the work already performed by WoE, the benefit that the Client has enjoyed and the grounds on which the Agreement has been terminated.
5. Without prejudice to the previous paragraph, the Client owes the full costs of the Service to WoE if the end of the Agreement is attributable to the Client and the payment of the full costs is reasonable in view of the circumstances of the case. This is in any case the case if the Client terminates the Service of its own accord due to, among other things, but not limited to: reduced motivation, lack of time, finding another job, starting a different course, or any other reason. for which the Client itself terminates the Agreement prematurely and WoE cannot reasonably be blamed for this.
6. Costs related to Teaching Material already delivered to or otherwise made available to the Client are never eligible for a refund and will be charged to the Client in the event of premature termination of the Agreement.

 Article 12 – Additional work and changes

1. If during the execution of the Agreement it appears that the Agreement needs to be adjusted, or if further work is required at the request of the Client to achieve the desired result of the Client, the Client is obliged to reimburse this additional work in accordance with the agreed rate. WoE is not obliged to comply with this request, and may require the Client to conclude a separate Agreement for this purpose and/or refer it to an authorized third party.
2. If the additional work is the result of negligence on the part of WoE, or WoE has made an incorrect assessment or could reasonably have foreseen the relevant work, these costs will not be passed on to the Client.

Article 13 – Prices and payment

1. In principle, all prices are exclusive of turnover tax (VAT), unless agreed otherwise. For Consumers, prices are shown including VAT.
2. WoE performs its services in accordance with the agreed rate. Payment in the case of Services and/or sale of Products is made in advance, unless payment has been agreed afterwards.
3. During the period of validity of the Offer, the prices of the Products offered will not be increased, except in the event that there are changes in VAT rates.
4. The prices stated in the Offer include VAT, unless expressly stated otherwise.
5. The prices as stated in the Offer are based on the cost factors applicable at the time of concluding the Agreement, such as: insurance and any levies and taxes.
6. Payment of the training is made in one lump sum prior to the start of the training, unless agreed otherwise. The client also has the option of paying for the training in installments. If the Client wishes to make use of this option, the Client must pay administration costs.
7. Travel time for the benefit of the Client and costs related to travel will be passed on to the Client.
8. The parties may agree that the Client must pay an advance. If an advance has been agreed, the Client must pay the advance before commencing the performance of the services.
9. The Client cannot derive any rights or expectations from a budget issued in advance, unless the parties have expressly agreed otherwise.
10. WoE is entitled to annually increase the applicable prices and rates in accordance with the applicable inflation rates. Other price changes during the Agreement are only possible if and insofar as these have been expressly laid down in the Agreement.
11. The Client must pay these costs at once, without set-off or suspension, within the specified payment term of no later than 14 days as stated on the invoice to the account number and details of WoE made known to it.
12. In the event of liquidation, insolvency, bankruptcy, involuntary liquidation or request for payment towards the Client, the payment and all other obligations of the Client under the Agreement become immediately due and payable.

Article 14 – Collection policy

1. If the Client does not fulfill its payment obligation, and has not fulfilled its obligation within the payment term set for this, the Client, being a Company, is in default by operation of law. The Client being a Consumer will first receive a written reminder with a term of 14 days after the date of the reminder to still meet the payment obligation, including a statement of the extrajudicial costs if the Consumer does not meet its obligations within that period, before it falls into default.
2. From the date that the Client is in default, WoE will be entitled, without further notice of default, to the statutory commercial interest from the first day of default until full payment, and to calculate compensation of the extrajudicial costs in accordance with Article 6:96 of the Dutch Civil Code according to the graduated scale from the Decree on compensation for extrajudicial collection costs of 1 July 2012.
3. If WoE has incurred more or higher costs that are reasonably necessary, these costs are eligible for reimbursement. The full judicial and execution costs incurred are also for the account of the Client.

Article 15 – Privacy, data processing and security

1. WoE handles the (personal) data of the Client and/or visitors to the website with care and will only use these in accordance with the applicable standards. If requested to do so, WoE will inform the person concerned about this.
2. The client is responsible for the processing of data that is processed using a service of WoE. The Client also guarantees that the content of the data is not unlawful and does not infringe any rights of third parties. In this context, the Client indemnifies WoE against any (legal) claim related to this data or the performance of the Agreement.
3. If WoE is required to provide information security under the Agreement, this security will meet the agreed specifications and a security level that, given the state of the art, the sensitivity of the data and the associated costs, is not unreasonable. is.

Article 16 – Suspension and dissolution

1. WoE has the right to retain the data, data files and more received or realized by it if the Client has not yet (fully) fulfilled its payment obligations. This right remains in full force if a valid reason arises for WoE that justifies suspension in that case.
2. WoE is authorized to suspend the fulfillment of its obligations as soon as the Client is in default with the fulfillment of any obligation arising from the Agreement, including late payment of its invoices. The suspension will be immediately confirmed to the Client in writing.
3. In that case, WoE is not liable for damage, for whatever reason, as a result of the suspension of its activities.
4. The suspension (and/or dissolution) does not affect the Client’s payment obligations for work already carried out. In addition, the Client is obliged to compensate WoE for any financial loss that WoE suffers as a result of the Client’s default.

    Article 17 – Force majeure

WoE is not liable if it is unable to fulfill its obligations under the Agreement as a result of a force majeure situation.

1. Force majeure on the part of WoE is in any case understood, but is not limited to: (i) force majeure of suppliers of WoE, (ii) failure to properly comply with obligations of suppliers prescribed to WoE by the Client or its third parties or recommended, (iii) defective software or any third parties involved in the performance of the service, (iv) government measures, (v) failure of electricity, internet, data network and/or telecommunication facilities, (vi) illness of employees of WoE or advisers engaged by it and (vii) other situations that, in the opinion of WoE, fall outside its sphere of influence, which temporarily or permanently prevent the fulfillment of its obligations.
2. In the event of force majeure, both Parties have the right to dissolve the Agreement in whole or in part. In that case, all costs incurred before the termination of the Agreement will be paid by the Client. WoE shall not be obliged to compensate the Client for any losses caused by such withdrawal.

Article 18 – Limitation of Liability for Services

1. If any result laid down in the Agreement is not achieved, a shortcoming of WoE will only be deemed to exist if WoE has expressly promised this result when accepting the Agreement.
2. In the event of an attributable shortcoming on the part of WoE, WoE is only obliged to pay any compensation if the Client has given WoE notice of default within 14 days after discovery of the shortcoming and WoE has subsequently failed to rectify this shortcoming within a reasonable period. The notice of default must be submitted in writing and must contain such an accurate description/substantiation of the shortcoming that WoE is able to respond adequately.
3. If the performance of the Agreement by WoE leads to liability on the part of WoE, that liability is limited to the total amount invoiced under the Agreement, but only with regard to the direct damage suffered by the Client, unless the damage is the result of willful or bordering on willful recklessness on the part of WoE. Direct damage is understood to mean: reasonable costs incurred to limit or prevent direct damage, to determine the cause of damage, the direct damage, the liability and the method of recovery.
4. WoE expressly excludes all liability for consequential damage. WoE is not liable for indirect damage, trading loss, loss of profit and/or loss suffered, missed savings, damage due to business interruption, loss of capital, damage due to delay, damage to interest and immaterial damage.
5. The Client indemnifies WoE against all claims from third parties as a result of a defect as a result of a service provided by the Client to a third party that also consisted of Services provided by WoE, unless the Client can demonstrate that the damage was exclusively caused by the service of WoE. .
6. Any advice provided by WoE, based on incomplete and/or incorrect information provided by the Client, is never grounds for liability on the part of WoE.
7. The content of the advice delivered by WoE is not binding and only advisory in nature. The Client decides itself and on its own responsibility whether it will follow the proposals and advice of WoE referred to herein. All consequences arising from following the advice are for the account and risk of the Client. The Client is at all times free to make its own choices that deviate from the advice provided or delivered by WoE. WoE is not bound by any form of refund if this is the case.
8. If a third party is engaged by or on behalf of the Client, WoE is never liable for the actions and advice of the third party engaged by the Client, as well as the processing of results (of advice drawn up) by the third party engaged by the Client in WoE’s own advice.
9. WoE does not guarantee a correct and complete transmission of the content of and by/on behalf of WoE e-mail, nor for the timely receipt thereof.
10. The successful completion of the training by the Participant is not guaranteed. The participant is always personally responsible for successfully completing the training. WoE has an obligation to use best efforts to guide the Participant within the framework of the Agreement. Any liability for damage that the Participant suffers as a result of not successfully completing the training is excluded, expressly including consequential damage. This is subject to the situation in which there is intent or willful recklessness on the part of WoE. However, also in that case the liability is limited as described in article 15 paragraph 3 of these general terms and conditions.
11. The Client indemnifies WoE against all claims arising from the unsuccessful completion of training courses under the Agreement by a Participant.
12. All claims of the Client due to shortcomings on the part of WoE lapse if they have not been reported to WoE in writing and with reasons within one year after the Client became aware or could reasonably have become aware of the facts on which it bases its claims. WoE’s liability lapses one year after the termination of the Agreement between the parties.

Article 19 – Confidentiality

1. WoE and the Client undertake to maintain the confidentiality of all confidential information obtained in the context of an assignment. Confidentiality arises from the assignment and must also be assumed if it can reasonably be expected that it concerns confidential information. The confidentiality does not apply if the information in question is already public/generally known, the information is not confidential and/or the information has not been made known to WoE during the Agreement by the Client and/or has been obtained by WoE in some other way.
2. In particular, the confidentiality applies to advice, reports, designs, working methods and/or reports drawn up by WoE regarding the Client’s assignment. The Client is expressly prohibited from sharing the contents thereof with employees who are not authorized to take cognizance thereof and with (unauthorised) third parties. Furthermore, WoE always exercises the required care in handling all commercially sensitive information provided by the Client.
3. If WoE is obliged on the basis of a statutory provision or a court decision to (also) provide the confidential information to a third party designated by law or competent court or third party and WoE cannot invoke a right of non-disclosure, WoE is not obliged to pay any compensation and does not give the Client grounds for dissolution of the Agreement.
4. The transfer or dissemination of information to third parties and/or publication of statements, advice or productions provided by WoE to third parties requires the written permission of WoE, unless such permission has been expressly agreed in advance. The Client shall indemnify WoE against all claims from such third parties as a result of reliance on such information that has been disseminated without the written consent of WoE.
5. WoE and the Client also impose the confidentiality obligation on the third parties to be engaged by them.

 Article 20 – Intellectual Property Rights

1. All IP rights and copyrights of WoE, including but not limited to all designs, teaching materials, models, reports and advice, are vested exclusively in WoE and are not transferred to the Client unless expressly agreed otherwise.
2. If it has been agreed that one or more of the aforementioned items or works of WoE will be transferred to the Client, WoE is entitled to conclude a separate Agreement for this and to demand appropriate monetary compensation from the Client. Such compensation must be paid by the Client before it acquires the relevant goods or works with the IP rights attached to them.
3. The Client is prohibited from disclosing and/or multiplying, changing or making available to third parties (including use for commercial purposes) all documents and software on which WoE’s IP rights and copyrights rest without the express prior written permission of WoE.
4. The Client is prohibited from using the documents on which WoE’s intellectual property rights rest other than as agreed in the Agreement.
5. The parties will inform each other and take joint measures if an infringement of the IP rights occurs.

Article 21 – Disclaimer and Accuracy of Information

1. The Client is responsible for the correctness, reliability and completeness of all data, information, documents and/or records, in whatever form, that it provides to WoE in the context of an Agreement, as well as for the data that it has obtained from third parties. and which have been provided to WoE for the purpose of performing the Service.
2. The client indemnifies WoE against any liability resulting from non-compliance or late compliance with the obligations with regard to the timely provision of all correct, reliable and complete data, information, documents and/or records.
3. The Client indemnifies WoE against all claims from the Client and third parties engaged by it or working under it, as well as from clients of the Client, based on the failure to obtain (in time) any subsidies and/or permissions required in the context of the implementation of the Agreement.
4. The Client indemnifies WoE against all third-party claims arising from the work performed for the Client, including but not limited to intellectual property rights to the data and information provided by the Client that can be used in the performance of the Agreement and/or the acts or omissions of the Client towards third parties.
5. If the Client provides WoE with electronic files, software or information carriers, the Client guarantees that these are free of viruses and defects.

 Article 22 – Complaints

1. If the Client is not satisfied with the service provided by WoE or otherwise has complaints about the performance of its assignment, the Client is obliged to report these complaints as soon as possible, but no later than 14 calendar days after the relevant reason that led to the complaint. Complaints can be reported orally or in writing via info@womenoferos.com with the subject “Complaint”.
2. The complaint must be sufficiently substantiated and/or explained by the Client for WoE to be able to handle the complaint.
3. WoE will respond substantively to the complaint as soon as possible, but no later than 14 calendar days after receipt of the complaint.
4. The parties will try to reach a solution together.

Article 23 – Applicable law

1. Dutch law applies to the legal relationship between WoE and the Client.
2. WoE has the right to change these general terms and conditions and will inform the Client thereof.
3. In case of translations of these general terms and conditions, the Dutch version is leading.
4. All disputes arising from or as a result of the Agreement between WoE and the Client will be settled by the competent court of the Amsterdam District Court, unless provisions of mandatory law designate another competent court.

Amsterdam,  September 2023